Cristoval Martinez

Premium Support When You Need It

Get priority access to expert support with a flexible month-to-month retainer. No long-term contracts, just reliable priority support when you need it.

Simple, Transparent Pricing

Choose the support option that works best for your needs. No hidden fees, no surprises.

Support Retainer

Priority support for peace of mind

$400/month

Includes 3 hours of support per month

  • Priority response (within 4 hours)
  • Dedicated Slack/email channel
  • Text and phone support
  • Monthly strategy call included
  • Month-to-month, cancel anytime

Strategic Retainer

Proactive growth & architectural guidance

$1,200/month

Includes 10 hours of support per month

  • Fastest response (within 2 hours)
  • Bi-weekly strategy & roadmap calls
  • Quarterly architecture & security audits
  • Proactive system monitoring
  • Dedicated development environment

All prices in USD. Month-to-month billing with no long-term commitment.

Why Choose a Support Retainer?

Get peace of mind knowing expert support is always available when you need it most.

Priority Response Time

Get responses within 2-4 hours, ensuring your mission-critical issues never wait.

Dedicated Support Channel

Direct access via Slack or email for faster communication and issue resolution.

Monthly Strategy Call

Included 30-minute monthly call to discuss roadmap, optimizations, and priorities.

Unused Hour Rollover

Any unused hours roll over for up to 2 months, providing flexibility for seasonal support needs.

Flexible Terms

Month-to-month commitment with 30-day cancellation notice. No long-term contracts.

What's Covered

Comprehensive support for all your development and technical needs.

Bug Fixes & Troubleshooting

Quick resolution of bugs, errors, and unexpected behavior in your applications.

Performance Optimization

Speed improvements, database query optimization, and resource efficiency enhancements.

Feature Enhancements

Small to medium feature additions and improvements to existing functionality.

Code Reviews

Expert review of your code for best practices, security, and maintainability.

Architecture Consultation

Strategic guidance on system design, technology choices, and scalability planning.

Emergency Support

Priority handling of critical issues that impact your business operations.

Not Sure If Something's Covered?

If you're unsure whether your specific need is covered under the retainer, just reach out. I'm happy to discuss your requirements and find the best solution.

Frequently Asked Questions

You choose between our Support ($400) or Strategic ($1,200) monthly tiers. Each includes a set amount of priority development hours (3 or 10) and direct access to me via Slack/email with guaranteed response times.

Unused hours roll over for up to 2 months, providing flexibility for seasonal needs. This ensures you always get the full value of your retainer investment across both Support and Strategic tiers.

Yes! Both retainer plans are month-to-month with no long-term commitment. Simply provide 30 days notice if you need to cancel. Support continues through the end of your notice period.

Support Retainer clients receive priority responses within 4 business hours. Strategic Retainer clients receive our fastest response time of within 2 hours. Critical issues are always handled with maximum urgency.

Book a discovery call to discuss your goals and choose the tier that fits your needs. Once aligned, I'll send a simple agreement and we can start immediately. The first month is prorated based on your start date.

Retainers cover ongoing support, bug fixes, optimizations, architecture guidance, and consultations. Large feature builds or complete application rewrites are scoped separately as projects. I'm always transparent about what falls under retainer vs. project work.

Absolutely! If you need more hours than the Strategic tier provides or have unique requirements, I can create a custom package tailored to your needs. Let's discuss what works best for your situation.

Trusted & Rated

ratings across multiple platforms

4.9/ 5.0
Fiverr
19 reviews
5/ 5.0
Google
25 reviews